Hands-on services for physical clutter

Complimentary Phone Consultation

Ready to take the first step? This is it.

In-home Decluttering and Organising

Ready to book? You’ve come to the right place.

Hands-on help from a Professional Organiser to get your home sorted. We work together, often across a number of sessions, to achieve your organising goals. I help you define your vision for the space, show you what to do, help you do it and give you tips to maintain it. You’ll be revolutionised and so will your space. Book a session at your place by filling out the online enquiry form or contacting Sophie on 0402 678 675. Available on the Mornington Peninsula and suburbs in the bayside, southern, eastern and northern suburbs of Melbourne. Other locations by arrangement.

PACKAGES & PRICING

^Please note: You have 12 months from the date of purchase to use your hours. I am not limited to standard business hours and don’t charge extra for after-hours or weekend appointments. Minimum on-site bookings are for 3 hours as it goes quick! Longer sessions also available – just ask. Session times are subject to availability so best to book in advance to secure your preferred date & time. Travel charges may apply beyond 50km of Melbourne.

Ready to get sorted?

or call Sophie on 0402 678 675

Physical Clutter FAQs

Q. Where are you based and what areas do you service?

A. I’m based in Sandhurst Victoria 3977 (near Frankston). I service all of the Mornington Peninsula and parts of Melbourne’s Bayside, Southern, Eastern and Northern suburbs. Other locations by arrangement. A long-distance travel charge may apply beyond 50km. Here’s my service map.

Q. What’s the minimum session time I can book?

A. 3 hours. It goes fast, trust me!

Q. What are your payment options?

A. Bank deposit or credit card. Please note, credit card payments do incur a surcharge to cover the fees associated with this payment option.

Q. What are your payment terms?

A. Once you have selected your preferred appointment time, I send you an invoice for the package of your choice that’s due for payment within 7 days or 48 hours prior to the appointment, whichever comes first. Your tentative session time is confirmed once payment is received.

NDIS participants are charged an hourly rate, invoiced after the session in accordance with the pricing guidelines for service providers.

Q. How does the 10-hour value pack work?

A. You can split the time between 2 or 3 sessions, depending on your needs. Most clients choose, 1 x 3-hour session and 2 x 3.5 hour sessions or 2 x 5-hour sessions.

Q. Your packages are for 3 and 10 hours. What if I need more than that or somewhere in between?

A. You can buy any number of hours you like by adding additional hours or packages at any time. The packages on my website have come about after years of experience discovering what works really well for most clients. If they don’t suit you, I recommend you have a chat with me to discuss your needs, timeframe and budget so we can work out an alternative. Remember, you have 12 months to book and use your pre-paid services and sessions can be for any length of time upward of 3 hours.

Q. Do you work with people with hoarding disorder?

A. Yes, I have lots of experience working with people with hoarding disorder and have completed the Hoarding Home Solutions course to help me ensure I am providing exceptional support to all my clients. My only rule is that everyone I work with must be on-board and willing to receive help. I do not work with clients who are resistant or not ready to make change.

Q. Do you have a police check?

A. Yes. I have a current police check and a Working with Children Check.

Q. Do you work with NDIS clients?

A. Yes. I am not a registered provider but I can and do work with many self-managed and plan-managed NDIS participants, for both my organising and coaching services. You can submit an NDIS service request here.

Q. How long have you been decluttering and organising?

A. Since 2008.

Q. Do you quote?

A. Rarely, and only when it makes sense, eg for overnight or interstate jobs where there are many costs to be factored in.

Q. How long will it take?

A. This depends almost entirely on you. I can work as fast as you can make decisions. Some people are crystal-clear and make bulk decisions quickly. Other people take longer to go through items in detail, process their thoughts and come to a decision. It can also vary depending on the nature of the items we are decluttering and organising. Some are more sentimentally, emotionally or naturally complex than others.

Q. What should I do to prepare for you coming?

A. Nothing! There is no prep required. In fact, it is best if I see your home in its natural state so don’t tidy up on my account. (I mean, you can do the dishes if you like!) Your home gives me clues as to what’s working, what isn’t and how you use the space and that’s really helpful. If you already know that you have items you want to discard or donate, you can of course start that process if you want to. But you don’t have to. If you really want to get prepped, make sure you have some bags or boxes handy for sorting items, and perhaps some rubbish bags. If you know you have a lot to discard, you can organise a skip or hard-rubbish collection with your local council.

Q. Will you make me throw things out?

A. No. It’s your home, and your stuff. If you want to keep it, you can. I might ask you some questions about it to help you decide, or occasionally remind you of your goals for the space if I think this is being forgotten, but ultimately, I want you to love the space, so your goals are my goals and we work together to get the outcome you truly want.

Q. Do you take the stuff away?

A. I can often take items that are in excellent condition away at the end of the session for donating to various organisations. This will be discussed with you during the session. Rubbish disposal is your responsibility.

Q. Do you work with a team?

A. No, I work with you! One on one works best, because we can tailor the pace of the session to suit you. I will never rush you or pressure you. You are in control of the pace. I also don’t sub-contract or employ others. When you book me, you work with me.

Q. My family want to come and help. Is that ok?

A. This is not something I generally recommend. Well-meaning family are frankly one thing that keeps me in business! It’s far less stressful, overwhelming and emotional for you if you and I can work 1-on-1 together without the distraction, judgment and friction that inevitably comes from having well-meaning family members in the space with us. The exception to this is of course immediate household members, such as your partner. Even then, it sometimes works best to work with each of you on separate areas.

Q. Are you working during the COVID-19 pandemic?

A. Yes I am back working in homes now that government restrictions allow. I have a COVID-safe business plan in place and more information about the steps I am taking to protect my clients, myself and our families during the pandemic are sent to you with my terms & conditions when you make a booking. We can also discuss this as part of the Initial Phone Consultation.

Q. Can you work without me there?

A. The answer to this is essentially, no. My service is a done-with-you service. I am not only helping you achieve your decluttering and organising goals, I am transferring the skills and knowledge to you so that you can maintain it long-term. I need you there to understand your goals, preferences and habits. You want to be there to decide what goes, what stays, and know where to find it once it’s put away. I may be able to continue on with certain tasks without you for small pockets of time during the session but this is not the norm. I also don’t organise other family members’ things without them being there.

Ready to book? Or still not sure what service you need? Call me (Sophie) on 0402 678 675 and after a few simple questions, I’ll be able advise you on the best option for your goals and budget. Still not sure that getting organised with me might be the best decision you ever make? Check this out.