Hands-on services for physical clutter

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In-home Decluttering and Organising

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Hands-on help from a Professional Organiser to get your home sorted. We work together, often across a number of sessions, to achieve your organising goals. I help you define your vision for the space, show you what to do, help you do it and give you tips to maintain it. You’ll be revolutionised and so will your space. Book a session at your place by filling out the online enquiry form or contacting Sophie on 0402 678 675. Servicing Mornington Peninsula, bayside & SE suburbs of Melbourne. Please enquire for other locations.

PACKAGES & PRICING

The prices above are for appointments during standard business hours. You can opt to pay the Anytime Surcharge of ~15% on either package if you want the flexibility to book appointments any day or time (e.g. after-hours & weekends). Minimum on-site bookings are for 3 hours as it goes quick! Book additional hours for the same hourly rate, e.g. 4 hours @ $140ph = $560. Session times subject to availability so book in advance to secure your preferred day & time. Travel charges apply beyond 50km/30 minutes of Sandhurst 3977.

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In-home decluttering & organising FAQs

Q. Where are you based and what areas do you service?

A. I’m based in Sandhurst Victoria 3977 (near Frankston). I predominantly service the Mornington Peninsula, Bayside and South East suburbs of Melbourne. Other locations by arrangement. Travel charges apply beyond 50km/30 minutes travel. Here’s my service map.

Q. How long have you been decluttering and organising?

A. Since 2008, when Kevin Rudd was the Australian Prime Minister, Nicole Kidman and Keith Urban welcomed their first daughter, Sunday Rose and Apple released the sparkly new iPhone 3G.

Q. What’s the minimum session time I can book?

A. 3 hours. It goes fast, trust me!

Q. Your packages are for 3 and 12 hours. What if I need somewhere in between?

A. You can book any number of hours for the current hourly rate. Eg 4 hours x $140ph = $560 +gst

Q. Do you work with NDIS clients?

A. Yes, if they are self-managed. I am no longer taking on any Plan Managed NDIS clients. You can submit an enquiry for Self-Managed NDIS participants here. Please note, I am not a registered provider so I can’t assist NDIA managed participants.

Q. What are your payment options?

A. Direct deposit or credit card. Please note, credit card payments do incur a surcharge to cover the fees associated with this payment option.

Q. What are your payment terms?

A. Once you have selected your preferred appointment time, I send you an invoice for the package of your choice that’s due for payment within 7 days or 48 hours prior to the appointment, whichever comes first. Your tentative session time is confirmed once payment is received.

Q. How does the 12-hour value pack work?

A. You buy the package up front to lock in the cheapest rate and your preferred appointment times. You’ve got 12 months to use the time and can split it between 2-4 sessions, depending on your needs. Most clients book 3 x 4-hour sessions or 4 x 3-hour sessions but you can split the time however works for your schedule – it doesn’t have to be evenly spread. Just as long as each appointment is at least 3-hours (minimum booking). If you end up with an odd number of hours (ie less than 3) you can buy additional hours at the same rate or even another pack if you’re looking for help on a big project. Lots of people do this!

Q. Your packages are for 3 and 12 hours. What if I need more than that or somewhere in between?

A. The packages on my website have come about after years of experience discovering what works really well for most clients. Remember, you have 12 months to book and use any pre-paid services and sessions can be for any length of time upward of 3 hours.

Having said that, you can book & pay for any length of time as long as it’s at least 3-hours. So 3.5 hours, 4 hours, 5 hours… whatever you choose. Calculate the price using the same hourly rate of the Starter Session which is currently $140ph +GST. Have a big project on your hands? You can book multiple Value Packs of hours as we progress, to take advantage of the lower hourly rate which kicks in when you book 12-hours or more. It’s currently the equivalent of ~$128ph +GST.

Q. Do you work after-hours or weekends?

Yes, you can book me to work after-hours or weekends. The packages above are for bookings made during standard business hours. If you want more flexibility, I just add a ~15% surcharge to the prices above which gives you the option to book me in the evenings or on weekends.

Q. Do you work with people with hoarding disorder?

A. Yes, I have lots of experience working with people with hoarding disorder and have completed the Hoarding Home Solutions course to help me ensure I am providing exceptional support to all my clients. My only rule is that everyone I work with must be on-board and ready and willing to receive help. I do not work with clients who are resistant or not ready to make change.

Q. Do you have a police check?

A. Yes. I have a current police check and a Working with Children Check.

Q. Are you insured?

A. Yes. I am fully insured.

Q. Do you quote?

A. No. I charge by the hour to keep it simple. It is impossible for me to predict how long a job will take as it depends on the decision-making speed and drive of the client, which can vary wildly.

Q. Do you provide a tax invoice so I can claim the cost of your services?

A. Yes, you will receive an electronic invoice via email that you can download/print or otherwise provide to your accountant. Depending on your circumstances and the work we do together, you may be able to claim the cost of my services as a tax deduction but you will need to get your own financial advice about that.

Q. How long will it take?

A. This depends almost entirely on you. I can work as fast as you can make decisions. Some people are crystal-clear and make decisions quickly. Other people take longer to go through items in detail, process their thoughts and come to a decision. It can also vary depending on the nature of the items we are decluttering and organising. Some are more sentimentally, emotionally or naturally complex than others.

Q. What should I do to prepare for you coming?

A. Nothing! There is no prep required. In fact, it is best if I see your home in its natural state so don’t tidy up on my account. (I mean, you can do the dishes if you like!) Your home gives me clues as to what’s working, what isn’t and how you use the space and that’s really helpful. If you already know that you have items you want to discard or donate, you can of course start that process if you want to. But you don’t have to. If you really want to get prepped, make sure you have some bags or boxes handy for sorting items, and perhaps some rubbish bags. If you know you have a lot to discard, you can organise a skip or hard-rubbish collection with your local council. I personally use and recommend Blue Croc Bags as they can be kept on your property and you’re only charged based on volume at the time of collection, not how long you have it for so its great for longer term decluttering projects.

Q. Will you make me throw things out?

A. No. It’s your home, and your stuff. If you want to keep it, you can. I might ask you some questions about it to help you decide, or occasionally remind you of your goals for the space if I think this is being forgotten, but ultimately, I want you to love the space, so your goals are my goals and we work together to get the outcome you truly want. Having said that, I do get a bit more insistent if the item presents a health hazard (e.g. mouldy, expired medications etc) but ultimately it is up to you.

Q. Do you take the stuff away?

A. I often take items that are in excellent condition away at the end of the session for donating to various organisations. I may be able to take eWaste and recyclable items too. This will be discussed with you during the session. Rubbish disposal is your responsibility, but I can help you with your options and ideas to help minimise the cost.

Q. Do you work with a team?

A. No, I work with you! One on one works best, because we can tailor the pace of the session to suit you. I will never rush you or pressure you. You are in control of the pace. I also don’t sub-contract or employ others. When you book me, you work with me. If you need a big clear out done fast, there are other businesses who will do that, but I’m not your girl.

Q. My family want to come and help. Is that ok?

A. This is not something I generally recommend. Well-meaning family are frankly one thing that keeps me in business! It’s far less stressful, overwhelming and emotional for you if we can work 1-on-1 together without the distraction, judgment and friction that often comes from having well-meaning family members in the space with us. The exception to this is of course immediate household members, such as your partner. Even then, it can be best to work with each of you on separate areas.

Q. Can you work without me there?

A. I sometimes work independently for sorting tasks and pantries or some NDIS work (e.g. you’re in the house somewhere) but otherwise the answer to this is essentially, no. My service is predominantly a done-with-you service. I am not only helping you achieve your decluttering and organising goals, I am transferring the skills and knowledge to you so that you can maintain it long-term. I need you there to understand your goals, preferences and habits. You want to be there to decide what goes, what stays, and know where to find it once I’ve left! I may be able to continue on with certain tasks without you for small pockets of time during the session but this is not the way I work generally speaking. I also don’t organise other family members’ things without them being there unless they’re young children who are not capable to decide for themselves.

Ready to book? Or still not sure what service you need? Call me (Sophie) on 0402 678 675 and after a few simple questions, I’ll be able advise you on the best option for your goals and budget. Still not sure that getting organised with me might be the best decision you ever make? Check this out.